Situation

Fluoro Plastics has been the leading manufacturer of PTFE products in the Philadelphia area for over 50 years. PTFE is extensively used in the food and beverage, pharmaceutical, semi-conductor and laboratory industries just to name a few. Fluoro Plastics' commitment to meeting ISO manufacturing standards is an indication of the high quality products they produce.

Challenge

Our production starts with the same raw material but we'll use it to manufacture many different products for many different customers. A very important part of our business is knowing exactly what we should be manufacturing because if we make the wrong product, we're wasting thousands of dollars in raw material. Another important facet of our business is quality control. We've recently implemented several programs that allow us to improve quality control and we're very pleased with improved quality control but we were concerned that all of the required documentation would slow operations to a crawl.

Solution

Joe Booth from Summit Software Solutions listened closely to understand the characteristics of our customers and our products and created analysis reports that sort through years of data and quickly let us know which customers are buying, what products they're buying and what time of the year the business is coming. The reporting processes Summit implemented identified the trends and cycles hidden within years of data so we don't make the wrong products. As far as our quality control concerns, Joe worked closely with our personnel to understand the workflow of each person. He then established a system that allows the required quality control documents to be generated as a by-product of each persons daily activities.

Results

We always make the right products now because we now have the tools to understand our sales cycles. We always know in an instant what's hot and what's not and we make our products accordingly. Our quality control program has been a huge success. We get all the quality control documents we need with no extra steps. We haven't missed a beat! Those are just a couple of the many jewels we've received from Summit and when you add in the lightening quick response whenever we need support, selecting a business solution from Summit Software is a no brainer.