Situation

Graco is the largest and leading supplier of aftermarket repair and replacement parts for the floor care industry. The first company to offer a full line of complete squeegee tools and replacement blades, there are now over 9,000 parts ready to be shipped the same day customers place their order. They offer everything from bearings, belts and brushes, to pumps valves and wheels. And they have parts for all the major vendors, including Alto, Clarke, Minuteman, Nilfisk, Tennant and dozens more. Graco was the first company to offer a full line of complete squeegee tools and replacement blades in the aftermarket industry. They manufacture the largest selection of high quality replacement squeegee tools, blades and skirts to fit most models.

Challenge

Our former IT manager bought a dispatching system to handle the service scheduling portion of our business. The problem was that the dispatching system didn't share information with the accounting system. The results from the dispatching system would then need to be entered into the accounting system for financial reporting. That required adding at least one full time employee and at times we needed a second person.

Solution

Summit Software designed a bridge between the dispatching system and the accounting system to quickly and accurately update the financial data. Sales transactions from the dispatching system are summarized and loaded into the accounts receivable system. In addition, the same dispatching system data is summarized and transferred into the general ledger system for financial reporting.

Results

Summit Software has been a godsend to us. As our business has evolved and grown, Summit made sure that the computer system evolved right along with us. The bridge they designed between the dispatching the accounting systems saves us over $50,000 a year and there have been many other similar projects over the years. On top of all the money saving treasures they've given us, the day to day support Summit provides is phenomenal. We deal mostly with Joe Booth and he always responds to us immediately and gets us the right solution to our problems. We've even asked him to support our dispatching system even though he's not involved with that system because he's so much more helpful than the dispatching system support people